Lavatech are a mobile applications and software management company specialising in solutions for legal professionals. We are a business dedicated to making continuous improvements within the legal industry using the latest pioneering technology.
“We exist to make life better for law firms AND their clients. We simplify the lines of communication between lawyer and client; speed up the legal process; keep everybody continuously – and automatically – informed and updated; save you loads of time, tons of money AND improve the service your clients get and the way they feel about you…” Sucheet Amin - Founder and Managing Director
inCase™ was developed by Sucheet Amin, Managing Director of Aequitas Legal, a personal injury practice based in Manchester. Having realised that his clients wanted to communicate more through the use of technology, he conducted studies and research to develop a solution to this need. The outcome was a bespoke mobile app and the first version of inCase™ was launched in May 2012.
The app proved a huge success as satisfaction levels increased to 94%, helping his firm win the Law Society Excellence in Client Service 2013. Fee earners at Aequitas Legal noticed less client calls asking for general updates and the quality of the calls increased, as clients were better educated about the personal injury claims process.
A second version of inCase™ was developed after taking feedback from users about colour schemes, interaction and speed. After the launch of the second version, Lavatech Limited was established, launching inCase™ into the market under a new company. Press attention quickly followed in the Law Gazette and amongst the personal injury sector.
Sucheet’s primary goal was to help personal injury practices cope with the changes following LASPO and the introduction of fixed fees. Having already seen savings for his firm and others, Lavatech offers solutions for personal injury and conveyancing practices with other sector-specific products in development.
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"The installation of inCase was very straightforward, with full technical support being provided during the installation. In addition, full training on how to use the App was provided in person to our staff. Since then there has been regular contact to make sure that we are happy with the service and with lots of hints and tips about interpreting our weekly and monthly report data.
All in all, we are very happy with the inCase App and would not hesitate to recommend it to other Firms."
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