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Allowing the Client to feel closer to Paschal O’Hare Solicitors

Mar 01, 2017

About Paschal O’Hare Solicitors

Paschal O’Hare Solicitors is a well-known local law firm that provides services to the whole of Northern Ireland. It was founded in 1969 by its namesake, a solicitor and politician. Today, the firm enjoys a sterling reputation of personal injury claims success and is known for staying ahead of the curve with progressive strategies and doing what it takes to ensure client satisfaction.  

The Challenge

Northern Ireland has a small population that is divided across 6 counties. Within a competitive market, the challenge was to attract new clients who are geographically far from an office of solicitors whilst still remaining competitive and efficient service levels.

The Solution

The use of inCase to instantly communicate with clients that live further afield and the use of the app’s ability to significantly shorten the claims process. Moreover, allowing the client to feel closer to the firm without having to travel to far away offices more often than required.

The Benefits to Paschal O’Hare Solicitors

  • Removes the time constraints of posting documents whilst also eliminating the need for clients to travel to one of the offices.
  • Effectively opens communication with the addition of a fast and reliable channel.
  • Strengthens the firm’s existing reputation of progressiveness and innovation.
  • Frees up human resource by removing the need for clients to visit an office, decreasing the waiting time for other clients that require an appointment.

What Patrick O'Hare, the Managing Partner says:

“Our firm has a glowing track record of achieving fast results whilst never sacrificing client satisfaction. The firm’s very foundation is built from a desire to create a positive experience for each client. This is why it is immensely important to us that we offer the best and most contemporary solutions available that meet the needs and growing expectations of our client base. Our proposition value is much more than winning cases quickly and a professional approach, it is also the actual experience each client has with us. I have found that inCase amplifies this.

Paschal O’Hare Solicitors brought inCase into Northern Ireland. A benefit of being an early adopter was that inCase complemented the firm’s reputation as being both progressive and technologically ahead of our competitors.

Internally, the app has freed up the solicitors’ time without reducing the standards of work. This means the clients that cannot use the app do not have to wait as long for an appointment with us. Essentially, inCase has benefited all clients, not just those who own a smartphone.”    



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