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Why does my business need a mobile app?

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Statistics show that 91% of all people on earth have a mobile phone (Source: Madhouse), as we move further and faster in a technologically advanced age, people are finding faster ways of communicating.

Your clients will expect you to offer a mobile app of some form to complement your services. The key need of clients is the ability to find out how things are progressing and being able to get in touch with you, easily and on their terms, not yours.

A mobile app allows you to meet the increasing needs of your clients using technology to deliver your services.

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What can inCase™ do for your business?

  • Offer your clients a secure mobile app without high development or integration costs
  • New and unique way to stay in contact with your clients
  • Significantly reduce incoming calls, emails and letters from clients asking for general updates
  • Save tens if not hundreds of thousands of pounds in unrecoverable work in progress
  • Improve client ratings and satisfaction levels
  • Provide management information never seen before
  • Increase the value of your services
  • Can be integrated into your case management systems
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What can inCase™ do for your clients?

  • Deliver a unique customer experience, meeting the ever increasing need to use different technologies
  • Provides automated regular updates to their phone or tablet whilst on the go
  • Sign letters and documents and instantly return them to your fee earner
  • A mobile virtual file of all messages
  • Ability to track their matter against a visual tracking tool
  • Send messages and photos direct to your fee earner’s inbox (without needing to provide a reference or even a name)
  • Direct access into your social media channels (Twitter and Facebook)
inCase™ is specifically designed to supplement your services and offer your clients a fast and easy way to communicate with you and get immediate updates, without having to wade through emails or wait for letters to arrive.

The traditional lines of communication and service have evolved considerably over the last few years and mobile applications have taken the lead to delivering immediate answers to consumers. 

BDO LLP, the internationally renowned accountants and business advisors prepared a report in early 2013 called “Service 2020 – Megatrends for the Decade Ahead” which can be downloaded here

Megatrend number 8 talks about the customer expectations, including the use of new technology. Quoting from the report, it concluded that:

“Mobile devices are leading the way in changing customer expectations. By always being able to access any information, at anytime, people will increasingly expect this throughout their lives. Almost a third of respondents say their customers expect to be able to get in touch with them 24/7. And when asked about the drivers changing customer service today, communications technology topped the list (selected by 53%), followed by more available information (46%) and increased competition (44%)”

The traditional lines of communication and service have evolved considerably over the last few years and mobile applications have taken the lead to delivering immediate answers to consumers.

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Take a look at the global giant of Amazon.

Amazon’s full website is very sophisticated. It allows you to search and bring up a list of products, with ratings, reviews, full product information, images, one click purchasing, other suggested items, items others bought when looking and a whole lot more.

The Amazon mobile App was designed to do just two simple things.

Search for a specific product really quickly and buy it with a click (or thumb press) of a few buttons.

A useful mobile app will serve one and at most two purposes.

Your clients will expect you to offer a mobile app of some form to complement your services. The key need of clients is the ability to find out what is going on and being able to get in touch with you, easily and on their terms, not yours.

A mobile app allows you to meet the increasing need of your clients to use technology to deliver your services.

inCase™ is specifically designed to supplement your services and offer your clients a fast and easy way to communicate with you and get immediate updates from you, without having to wade through emails or wait for letters to arrive.